Tracking Covid-19 with Microsoft Dynamics 365 Customer Service
In these trying times, locking down preparedness and reactionary measures are key to being able to navigate your business through rapidly changing times. With the recent pandemic sweeping the globe, here is an example of how a company is using Dynamics 365 to stay on top of health and communication daily within their company.
How Customers Are Using Dynamics 365 To Track COVID-19
A property management company that looks after multiple facilities including multi-resident units and care homes began to have a hard time managing potential incidents and responses to possible infections from COVID-19. How are they suppose to record reported Coronavirus infections that occurred at any of these facilities?
FIRSTLY, WHAT WAS THE RISK OF NOT RECORDING?
Not being able to respond in a timely manner to customer input is their first concern. The other issue is understanding the impact to the business when looking across all the facilities that they manage. Are the individuals in question in contact with multiple people? Is this person in contact with more than one of their facilities? How did management manage potentially high-risk individuals?
Now, HOW CAN DYNAMICS 365 CUSTOMER SERVICE HELP?
By setting up an email response address and a portal for self-reporting, all their reporting is now captured in one central location. The team responsible for responding to the reports can now triage from one location, categorize, and provide uniform responses to customers. As well, management can now see the big picture of impacts across their facilities and provide confidence that they are managing the situation in the best possible manner they can while minimizing the spread of the infection. Microsoft Dynamics 365 was an essential tool for this company to manage their team; allowing them clear communication and secure data, especially in times of crisis.
Get in touch with us today, for a consultation on how we can help leverage Microsoft Dynamics 365 to serve you.